This type of assignment is being conducted as part of a study in evaluating certain quality aspects (user experience) of our VU website.
1) Visit www.vu.edu.pk
2) Under “bookshop”, click “Lecture DVD’s and Handouts” link
3) Read all the information provided on this page (and any links available on the page)
4) Once done with task 3) answer the following questions.
Relevant “FAQ” information is easy to understand and complete?
The “HOW TO ORDER” flow chart description is presented at an appropriate level of detail?
Yes appropiate level of detail is given in the flow chart. The VU Online Book Shop is an online CDs/Handouts store. Here student can browse and search the product catalog, choose items to add to your shopping cart, amend your shopping cart, and order the items in the shopping cart. You can perform many of these actions without registering with or signing in into the application. However, before you can order items you must sign in to the application. In order to sign in, you must have an account with the application, which is created when you register (sign up) with the application.
“TRACK ORDER” information is presented at an appropriate level of detail?
Yes it is self explanatory. After signing in click on Track Orders button provided in top menu. There you will see list of all of your submitted orders and their status. You will find two buttons in front of each order number as well.
Clicking print order you can print your order challan. Clicking show details you will find comprehensive details of your order with selected items, submitted details and status.
You can confirm your payment status as well. Click on “show” button in front of “Confirm Your Payment Status”. Enter payment details and click on update button. As you confirm your payment status we deliver your order in our earliest.
Do you think as a whole the given “bookshop” service provides effectiveness?
Yes whole process of bookshop service is very transparent and undertstandable. student can browse and search the product catalog, choose items to add to your shopping cart, amend your shopping cart, and order the items in the shopping cart.