loading...

ENG201 Assignment No. 1 Spring 2012

Business and Technical English (ENG201) Spring 2012

Assignment No. 1
Total Marks: 15
Due Date: 12/4/2012

Objective:
To assess students’ understanding of the course and to prepare them for the practical application of communication skills through writing practices.

Instructions:

1. Late assignments will not be accepted.
2. If the file is corrupt or problematic, it will be marked zero.
3. Plagiarism will never be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and to express it in your own words will be encouraged.
4. No assignment will be accepted via e-mail.
5. The file should be in Word doc form; the font color should be preferably black and font size can be 12 Times New Roman.

Question No.1 (10)

A newly established company AMRS is looking for fresh graduates for its branch offices as Customer officers. Candidates are required with effective interpersonal and communication skills to deal diverse situations in handling the customers. IT proficiently is the basic requirement for this job. Please send your resumes before 15th of April 2012.

Question No.2 (5)
Choose the correct alternative
1. I wish you (should, would, must) tell me earlier.
2. You (ought, should, must) to pay your debts.
3. To save my life I ran fast, and (would, could, was able to) reach safely.
4. You (needn’t, mustn’t, won’t) light a match; the room is full of gas.
5. He (will, can, might) come, but I should be surprised.

SOLUTION:

Sample Customer Service Officer Resume

Paktutorial Website
989 S. Bank Road
Atlanta, Lahore
Cell: 404-888-4539
Email:.vu@paktutorial.com

Summary of Objectives:

To obtain the position of a customer service officer and contribute my outstanding customer experiences and maximize opportunities to promote sales of services and products in a renowned organization.

Summary of Skills:

More than three years of work experience in customer service
Knowledge of the working structures and policies of corporate sector
Possess excellent listening and communication skills
Customer service oriented with excellent management and interpersonal skills
Possess excellent analytical, logical and telephonic etiquettes
Familiar with major computer application and software programs
Good motivation with effective problem solving, organizational and negotiation skills
Possess excellent leadership with ability to lead a team independently

Professional Experience:

Integral Global Services, Georgina
June 2005
Customer Service Officer

Responsible for managing all aspects of commercial relationship with customer
Raise and process customer quotes and orders as per contractual obligations and policies
Liaise with the project manager to ensure the overall management and performance customer account
Ensure timely and accurate invoicing of purchase
Report non-conformances to customers and process warranty claims on behalf of customers

Educational Summary:

Achieved bachelor’s degree Business Studies
University of Canada in the year 1997

Personal Information:

Name:Isabella G. GARCIA
Date of Birth: 23.05.1974
Employment Status: Full time

Relationship status: Married

Reference:
Will be furnished upon request

Question No.2 (5)

Choose the correct alternative
1. I wish you (should, would, must) tell me earlier.
Ans: I wish you would tell me earlier
2. You (ought, should, must) to pay your debts.
Ans: you ought to pay your debts.
3. To save my life I ran fast, and (would, could, was able to) reach safely.
Ans: To save my life I ran fast, and was able to reach safely.
4. You (needn’t, mustn’t, won’t) light a match; the room is full of gas.
Ans: you mustn’t light a match; the room is full of gas.
5. He (will, can, might) come, but I should be surprised
Ans: he might come, but I should be surprised

DOWNLOAD SOLUTION HERE
loading...
  • Mc100203589

    thanks yar