HRM611 Human Relations GDB Solution Spring 2013

Ahmad and Ali, two students were defending each other regarding a cafeteria confrontation. Ahmad told the teacher that, “Ali called me a stupid guy when I accidently hit his tray with my shoulder after a sudden push during the bottlenecking at the counter”. Ali said that Ahmad hit him intentionally and wanted to spoil his food. Chilled drinks spilled over the burger and rice causing a mess in Ali’s tray. This caused him to call Ahmad a stupid guy. Ahmad yelled at Ali, “Who are you to call me a Stupid guy?” and this generated a fight.

Keeping in view the aggressive personalities of both students, which conflict resolution strategy is appropriate for this case? Support your answer with Logical Reasoning.

Solution:

>Both of them are angry, they should separate yourself from the situation and take time to cool out. It will control the situation for some time and then they should compromise with each other. The problem should be attacked , not the person. Start with a compliment. When conflict is resolved effectively, Ali and Ahmed should develop stronger mutual respect, and a renewed faith in their ability to work together. 

Conflict in the workplace can be incredibly destructive to good teamwork.


 

Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s mission is threatened. This is particularly the case where the wrong approaches to conflict resolution are used.

 

To calm these situations down, it helps to take a positive approach to conflict resolution, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done, then, as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.

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