MCM301 Communication skills Assignment 2 Solution Fall 2013

Background:
When you ask for some information, action, products, adjustments, and references; you are making a request. For making some formal requests you need to send a request letter to the concerned department of person. These letters can contain a direct or indirect request for the reader. Using the direct approach, you place a clear statement of the request in the opening. In the middle you place the details and justify your request. At the end you close it by requesting  pecific action and conclude in a friendly tone.
Suppose you travelled by an airline and you got your language damaged at your destined airport.
Task:
• Your task is to write a letter to the customer service representative to be compensated for damage to your luggage.
Solution:

Sample letter

Fortune Goods
317 Orchard Road
Singapore
31 January 2014

Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 24 January 2014 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong

J. Wong
Purchasing Officer

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