Discuss the characteristic of a good news Letter. 5 Marks
What is the meant by memo?
Q. Almost every customer who makes a claim is emotionally involved therefore the indirect method is usually the best approach for a refusal. Discuss. (3)
Q:Which of the following types of letters, the technique of using a conditional (if or when) statement to imply that the audience could have received, or might someday receive, a favorable answer, is used?
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