MCM301 Fall 2011 Final Term Feb 2012 – VU Current Paper – 08 Feb 2012

Discuss the characteristic of a good news Letter. 5 Marks

What is the meant by memo?

Q. Almost every customer who makes a claim is emotionally involved therefore the indirect method is usually the best approach for a refusal. Discuss. (3)

Q:Which of the following types of letters, the technique of using a conditional (if or when) statement to imply that the audience could have received, or might someday receive, a favorable answer, is used?