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MGT502 Organizational Behavior Assignment 1 Solution Fall 2012

A large insurance company recently decided to review its approach to employee motivation. The Human Resource Department began this research by interviewing people from all functional areas and hierarchical levels. Based on these interviews, a questionnaire was formulated and distributed to employees in the organization. There were four major parts to the data-collection instrument. The participants were asked to rank 25 motivational factors in their order of importance. No. 1 was to be placed next to the item that was judged to be most important; 25 was to be placed next to the one that was of least importance. When the questions were collected and examined, two different patterns of responses were emerged. The one set of responses received from the workers and supervisory level managers was as under:
Rank Motivational Factor
1 The amount of pay you get.
2 The amount of job security you have.
3 The friendliness of the people with whom you work.
4 The physical surroundings of the job.
5 The amount of fringe benefits you receive.
6 The resources you have for doing your job.
7 The respect you receive from people with whom you work.
8 The chances of getting a promotion.
9 The way you are treated by the people with whom you work.
10 The chance to do something that makes you feel good about yourself.
The responses received from the middle and top-level managers provided an entirely
different picture as under:
Rank Motivational Factor
1 The chance to do something that makes you feel good about yourself.
2 The opportunity to develop your skills and abilities.
3 The amount of freedom you have on your job.
4 The chances you have to do the things you do best.
5 The respect you receive from the people with whom you work.
6 Your chances for taking part in the making of decisions.
7 The amount of job security you have.
8 The amount of pay you get.
9 The amount of fringe benefits you receive.
10 The physical surroundings of your job.
Questions:

1. Using the two-factor theory of motivation as your guide, how would you interpret (understand) the first set of responses? Explain.

 

1 The amount of pay you get. (Hygiene)

2 The amount of job security you have. (Hygiene)

3 The friendliness of the people with whom you work. (Hygiene)

4 The physical surroundings of the job. (Hygiene)

5 The amount of fringe benefits you receive. (Hygiene)

6 The resources you have for doing your job. (Hygiene)

7 The respect you receive from people with whom you work. (Hygiene)

8 The chances of getting a promotion. (Motivation)

9 The way you are treated by the people with whom you work. (Hygiene)

10 The chance to do something that makes you feel good about yourself. (Motivation)

 

Explain: high hygiene factor & low motivation factor, employee are not dissatisfied but not highly motivated, “this the main point explain more”

 

2. Using the two-factor theory of motivation as you guide, how would you interpret the second set of responses? Explain.

 

1 The chance to do something that makes you feel good about yourself. (Motivation)

2 The opportunity to develop your skills and abilities. (Motivation)

3 The amount of freedom you have on your job. (Motivation)

4 The chances you have to do the things you do best. (Motivation)

5 The respect you receive from the people with whom you work. (Hygiene)

6 Your chances for taking part in the making of decisions. (Motivation)

7 The amount of job security you have. (Hygiene)

8 The amount of pay you get. (Hygiene)

9 The amount of fringe benefits you receive. (Hygiene)

10 The physical surroundings of your job. (Hygiene)

 

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  • Nikiwe Nikiwe

    i cannot access the answers to the assignment MGT 502 on an insurance company………..