MGT502 Organizational Behavior GDB 2 Solution Fall 2012

Mr. Usman was the chairman of AL-Mateen (Pvt) Ltd. that dealt in educational products like books, school uniforms and other related items. Mr. Ali was the project director at AL-Mateen (Pvt) Ltd. He had 15 years of experience in the related field but he was not very happy with the authoritative style of Mr. Usman. Although Mr. Usman had no experience in this field but he considered poking his nose in all matters as his prime responsibility because he had invested a large amount of money in this company.

Mr. Usman hired Uzma as a receptionist because she was a confident and smart lady and was one of his friend’s relative. Mr. Ali opposed his decision and said, “We don’t need a female at this post as this job requires lot of communication with male clients”. In-spite of his opposition Mr. Usman hired Uzma. It was her first job and she was not showing professional behavior at job. But on the other hand, Mr. Ali never gave her any guideline about dealing with customers and other related matters.

After 6 weeks Mr. Usman went to Malaysia to spend vacation with family and Mr. Ali was assigned the additional duties as acting chairman in his absence for 15 days. During these 15 days Mr. Ali terminated Uzma and hired Mr. Shahbaz who had recently completed his graduation. While explaining the reasons of Uzma’s termination he said that most of the time she was away from her seat and found to be busy in gossiping with other employees that resulted in unattended calls of clients. He said, “I visited her twice in a week and found her away from her seat”. But he emphasized more that her termination was inevitable because of her poor communication skills which led to loss of 2 major clients.

When Mr. Usman came to know about his action, he became infuriated and accused him that he is biased and was basically against hiring of a female. Usman was of the view that Uzma should be given warning and some instructions first and after that she should be fired. “The loss of 2 clients was the result of delayed response from marketing department, he further added.

Requirement

Keeping in mind the above scenario, what is your opinion about the action of Mr. Ali? Was he justified in firing Miss Uzma or was it just because of his perceptual biasness? Give logical reasons to support your answer.

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