MGT510 GDB 1 Solution Spring 2017

The Scenario

Punjab Cash & Carry is newly established super store in Islamabad. Punjab Cash & Carry’s competitors are Metro and Madina Cash & Carry. Fahad is son one of the business partner of Punjab Cash & Carry and a year ago he graduated in business administration field. He wants to join his father business. After joining the business, Fahad observed that TQM has not been implemented properly as compare to the competitors. He had studied while course of study that TQM is a business philosophy based on customer satisfaction through quality orientation of the entire organization. Fahad is interested to implement completely philosophy of TQM with support of Punjab Cash & Carry’s owners. 

Point of Discussion (POD)

Being student of TQM, what will suggest to Fahad for implementation of TQM system in Punjab Cash & Carry and discuss what will be ultimate advantages after implementing of TQM system in the business.

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