MGT510 Total Quality Management Final paper 23 February 2013

Total Questions: 60

 Total Marks: 78

 Total MCQs: 54 (Each of 1 Mark)

 Total Short Questions: 3 (Each of 3 Mark)

 Total Long Questions: 3 (Each of 5 Mark)

Describe the stage of replacement; what is the strategy adopted by the competitors of 20th century and why? 3 marks
Advantages and the use of the fish bone diagram? 3marks

What is the juran’s tirlogy? 3marks
What are the motivation factors which influence to register ISO 9000?5marks
What are the special and common causes of the variations explain with the example of any organization? 5 Marks
Do you think that empowerment has the degree of involvement of the employees explain?5 marks