MGT510 Total Quality Management Final paper 23 February 2013

Describe the stage of replacement; what is the strategy adopted by the competitors of 20th century and why? 3 marks

Advantages and the use of the fish bone diagram? 3marks

What is the juran’s tirlogy? 3marks

What are the motivation factors which influence to register ISO 9000?5marks

What are the special and common causes of the variations explain with the example of any organization? 5 Marks

Do you think that empowerment has the degree of involvement of the employees explain?5 marks