MGT510 Total Quality Management GDB 1 Solution

In early 20th century, theories were developed for improvement of quality and efficiency of work, products/services. With the advancement of statistical methods, quality assurance and quality control began in the 1920s and 1930s. Quality assurance and quality control are two important aspects of quality management. Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement. Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers. Quality control (QC) is observation of techniques and activities used to fulfill requirements for quality.
Akhtar Group of Companies is one of Pakistan’s oldest business groups comprising of 4 operating companies dealing in various business segments. Dairyland (Pvt) Limited is one of its enterprises. Dairyland (Pvt) Limited is committed to prove itself a quality oriented company with strict emphasis upon maintaining world class quality in all our dairy products by adopting the standard quality procedures (four components of quality management as mentioned above).
Point of Discussion (POD)
You have to discuss the role of quality assurance and quality control in the overall process of quality management. Discussion would be keeping in view ofDairyland (Pvt) Limited. Discuss with logical reasons
Solution:

Quality is an important factor when it comes to any product or service. With the high market competition, quality has become the market differentiator for almost all products and services.

Therefore, all manufacturers and service providers out there constantly look for enhancing their product or the service quality.

In order to maintain or enhance the quality of the offerings, manufacturers use two techniques, quality control and quality assurance. These two practices make sure that the end product or the service meets the quality requirements and standards defined for the product or the service.

Quality Control

The process of making sure that the stakeholders are adhered to the defined standards and procedures is called quality control. In quality control, a verification process takes place.

Certain activities and products are verified against a defined set of rules or standards.

Every organization that practices QC needs to have a Quality Manual. The quality manual outlines the quality focus and the objectives in the organization.

The quality manual gives the quality guidance to different departments and functions. Therefore, everyone in the organization needs to be aware of his or her responsibilities mentioned in the quality manual.

Quality Assurance

Quality Assurance is a broad practice used for assuring the quality of products or services. There are many differences between quality control and quality assurance.

In quality assurance, a constant effort is made to enhance the quality practices in the organization.

Therefore, continuous improvements are expected in quality functions in the company. For this, there is a dedicated quality assurance team commissioned.

Sometimes, in larger organizations, a ‘Process’ team is also allocated for enhancing the processes and procedures in addition to the quality assurance team.

Quality assurance team of the organization has many responsibilities. First and foremost responsibility is to define a process for achieving and improving quality.

Some organizations come up with their own process and others adopt a standard processes such as ISO or CMMi. Processes such as CMMi allow the organizations to define their own internal processes and adhere by them.

Quality assurance function of an organization uses a number of tools for enhancing the quality practices. These tools vary from simple techniques to sophisticated software systems.

The quality assurance professionals also should go through formal industrial trainings and get them certified. This is especially applicable for quality assurance functions in software development houses.

Since quality is a relative term, there is plenty of opportunity to enhance the quality of products and services.

The quality assurance teams of organizations constantly work to enhance the existing quality of products and services by optimizing the existing production processes and introducing new processes.

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